Our Capabilities
Our contact center solutions deliver results through:
Enterprise infrastructure and available cloud-based, FedRAMP-certified partners
Cleared onsite and work-from-home personnel
Omnichannel communications
Consultation informed by decades of CX expertise
Partnering with Pioneer Customer Experience, You Can:
Optimize outcomes for those you serve
Simplify your constituent experience
Maximize the value of technology
Make data-driven decisions and operate with agility
Continue meeting your commitments to social responsibility
Our Business Processing Solutions are Available Through GSA’s Multiple Award Schedule (MAS)
Through the MAS, federal, state, and local agencies can procure solutions from commercial firms offering more than 10 million supplies and services.
Solutions procured through the MAS offer:
Lower program costs
Faster acquisition timelines – procurement, implementation, and results
MAS vendors must meet GSA’s stringent requirements for:
Financial resources
Delivery/performance capabilities
Past performance
Integrity and business ethics
Facilities, resources, equipment, skills, and controls
We’re Committed to Collaboration
In keeping with our enterprise’s commitments to corporate social responsibility, we are proud to collaborate with many types of partners across our client contracts.
We are a nationally recognized leader in military employment practices, and we extend that commitment to our business partners.
We are a nationally recognized leader in military employment practices, and we extend that commitment to our business partners.
We welcome opportunities to help protégé organizations achieve measurable growth.
We have many successful, long-term relationships with small and disadvantaged businesses nationwide.
We support small business growth by teaming with companies in underutilized business zones.