Privacy Policy

Effective Date: July 21, 2026  |  Last Modified: July 21, 2026

Who We Are

Your privacy is important to Pioneer Customer Experience, LLC (“PCX,” “we,” “us,” or “our”), an InteLogix company. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect information in connection with our website at www.pioneercx.com (the “Site”). PCX is part of the InteLogix group of companies; where this Policy refers to our affiliates, that includes InteLogix and other companies under common ownership.

What This Policy Covers

This Policy applies to information we collect through the Site and through electronic communications you send to us in connection with the Site. It does not apply to information collected offline or through any other means (except as required by applicable law), or to information collected by third parties, including through any application or content that may link to or be accessible from the Site.

By accessing or using the Site, you acknowledge this Policy. We may update it from time to time as described in “Changes to This Policy” below.

Information We Collect

Information You Provide to Us

You may choose to provide information through the Site, such as through the “Contact Us” feature. This may include your name, email address, telephone number, company or organization, and the contents of any message or inquiry you send us.

Information Collected Automatically

When you visit the Site, our hosting infrastructure automatically logs limited technical information necessary to operate and secure the Site, such as your Internet Protocol (IP) address, browser type, operating system, and the date and time of your request. This information is used for security, troubleshooting, and basic operational purposes and is not used to build a profile of you.

Cookies and Tracking Technologies

The Site does not currently use cookies or other tracking technologies. We do not use analytics cookies, advertising or remarketing pixels, or similar tracking technologies on the Site, and we do not use the Site to engage in targeted or cross-context behavioral advertising.

If we introduce cookies or similar technologies in the future, we will update this Policy before or at the time they are deployed, describe the categories and purposes involved, and — where required by law — provide a mechanism to manage your preferences and honor legally recognized opt-out preference signals, including the Global Privacy Control (GPC).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the information or services you request;
• Operate, maintain, secure, and improve the Site;
• Communicate with you about our services;
• Comply with applicable legal and regulatory requirements and respond to lawful requests; and
• Protect the rights, property, and safety of PCX, our affiliates, our clients, and others.

How We Share Your Information

We may disclose aggregated or de-identified information that does not identify any individual without restriction. We may share personal information as described in this Policy:

• With our affiliates, including InteLogix and other companies under common ownership;
• With contractors and service providers that perform services on our behalf (such as hosting, information technology and security, and communications support) and who are bound by contractual obligations to keep information confidential and use it only for the purposes for which it was shared;
• With a buyer or successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
• To comply with legal obligations or respond to lawful requests from law enforcement or regulators; and
• To fulfill the purpose for which you provide it, and with your consent.

We do not sell or share your personal information for monetary or other valuable consideration, and we do not disclose it for cross-context behavioral advertising.

International Data Access

PCX is part of a global organization. Information collected through the Site is hosted on servers located in the United States, and our affiliates and service providers — including InteLogix personnel located in the Philippines, El Salvador, and Egypt — may remotely access that information as part of operating the Site and responding to your inquiries. We apply appropriate safeguards to this cross-border access, including contractual protections, encryption in transit, VPN connections, multi-factor authentication, and access controls limited to authorized personnel.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Inquiries submitted through the Site are retained for as long as needed to respond and for a reasonable period thereafter for recordkeeping and legal purposes. Automatically collected technical log data is retained for a limited period consistent with our security and operational needs. We securely delete or de-identify information that is no longer needed.

Your U.S. Privacy Rights

Depending on your state of residence (including California, Texas, Virginia, Colorado, and others), you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate personal information;
• Delete your personal information;
• Opt out of the sale or sharing of your personal information (note: as stated above, we do not sell or share personal information);
• Limit the use of sensitive personal information; and
• Not be discriminated against for exercising your rights.

To exercise your rights, email InteLogix Compliance Support at compliancesupport@intelogix.com or call 888-240-0097. We will verify your identity before responding and will respond within the timeframes required by applicable law. If you use an authorized agent, we may require written proof of authorization.

Opt-Out Preference Signals. We honor legally recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law.

California Residents. If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you the rights described above. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.

Children’s Privacy

The Site is not directed to children under 16 years of age, and we do not knowingly collect personal information from individuals under 16. If we learn that we have collected such information without appropriate consent, we will promptly delete it. We do not knowingly sell or share the personal information of individuals under 16.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your information against loss and unauthorized access, use, modification, or disclosure. However, no method of transmission over the internet and no security program is completely secure, and we cannot guarantee absolute security. You should protect against unauthorized access to your devices and sign off after using a shared computer.

Changes to This Policy

This Policy replaces all prior privacy policies issued for the Site. We reserve the right to amend this Policy at any time. When we make changes, we will post the revised Policy on the Site and update the effective date above, or provide notice as otherwise required by law.

Contact Us

To exercise your privacy rights or raise a privacy concern, please contact InteLogix Compliance Support at compliancesupport@intelogix.com or call 888-240-0097.

Pioneer Customer Experience is not sponsored by or an agency of the United States of America.