Post-Hurricane Disaster Relief
We partnered with a Gulf Coast state — on behalf of the Federal Emergency Management Agency (FEMA) — to provide telephone outreach and inbound call center support to disaster relief applicants impacted by a major hurricane.
- Phase 1 (ramped up in 2 weeks)
- Worked with impacted residents who had applied for relief
- Administered surveys to applicants to assess participation volume and quantify the number of qualified relief candidates
- Phase 2 (ramped up in 72 hours)
- Completed outreach to qualified applicants
- Worked with state's contractors to heat map and coordinate site inspections for applicants
- Project outcomes
- Approximately 2,000 constituents referred to us
- 5,500+ calls placed
- 70% of constituents contacted during Phase 2, for a 50% overall contact rate
- Scheduled site visits for more than 95% of the interested applicants